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Jeff Stephenson

Joined Jun 23, 2022

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Last activity Feb 14, 2025

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ACTIVITY OVERVIEW

Latest activity by Jeff Stephenson

Jeff Stephenson commented,

CommentTeam members and groups

To clarify the future workflow: Since our instance frequently sets up new brands, with the new Department Spaces, will we need to assign the applicable agents to each new brand manaully after it's set up so they can access and respond to its tickets?

View comment · Posted Feb 14, 2025 · Jeff Stephenson

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Jeff Stephenson commented,

Community comment Feedback - Ticketing system (Support)

Hello,

Just checking to see if there are any updates here. We have many Shopify store fronts as well. 

View comment · Posted May 09, 2024 · Jeff Stephenson

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Jeff Stephenson commented,

Community comment Feedback - Voice (Talk)

This is a real issue on my side as well. We need a way to send a customer to a voicemail if a Level 2 again is not available or on another call. 

View comment · Posted Jul 31, 2023 · Jeff Stephenson

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Jeff Stephenson commented,

Community comment Feedback - Chat and Messaging (Chat)

I'm checking in on the progress of this as well. This is much needed. 

View comment · Posted Nov 17, 2022 · Jeff Stephenson

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Jeff Stephenson commented,

Community comment Feedback - Help Center (Guide)

I'm not sure why this feature is not the norm. We have multi-branded accounts and this is very time consuming to change article sections one by one. 

View comment · Edited Nov 02, 2022 · Jeff Stephenson

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Jeff Stephenson commented,

Community comment Feedback - Help Center (Guide)

Is there a way to bulk change the visibility settings of articles? The "Visible Setting" is not even a choice to add a column when looking at the list of articles, which means I need to click into each article to verify what visibility settings has been applied. 

 

View comment · Posted Oct 20, 2022 · Jeff Stephenson

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Jeff Stephenson commented,

CommentWorking with articles in the knowledge base

Any news on inserting images into content blocks?

View comment · Posted Oct 20, 2022 · Jeff Stephenson

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Jeff Stephenson commented,

CommentShopify integration

We have over 48 different Shopify stores/brands. For some reason the app widgets on the side do not load or take forever to pull the customer information. Is there something we need to configure for these so we see the information faster and consistently ? Or is this another limitation with multi-branded Zendesk installations?

 

View comment · Posted Oct 18, 2022 · Jeff Stephenson

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Jeff Stephenson commented,

Community comment Feedback - Ticketing system (Support)

Any update on this? We have over 200 different brands and this filter limitation is not cutting it. 

Thanks. 

View comment · Posted Oct 12, 2022 · Jeff Stephenson

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Jeff Stephenson commented,

Community comment Feedback - Ticketing system (Support)

I had a logic issue with some tags that I need to fix/remove on closed tickets using automations. Please advise when this ability will be in place.

Would like an update on this request so I can inform our internal steak holders when I will be able correct these tickets.  

View comment · Edited Aug 31, 2022 · Jeff Stephenson

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