Jeff Stephenson
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Total activity144
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Last activity
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Member since
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Votes119
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Activity overview
Latest activity by Jeff Stephenson-
Jeff Stephenson commented,
This is a real issue on my side as well. We need a way to send a customer to a voicemail if a Level 2 again is not available or on another call.
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Jeff Stephenson commented,
I'm checking in on the progress of this as well. This is much needed.
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Jeff Stephenson commented,
I'm not sure why this feature is not the norm. We have multi-branded accounts and this is very time consuming to change article sections one by one.
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Jeff Stephenson commented,
Is there a way to bulk change the visibility settings of articles? The "Visible Setting" is not even a choice to add a column when looking at the list of articles, which means I need to click into ...
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Jeff Stephenson commented,
Any news on inserting images into content blocks?
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Jeff Stephenson commented,
We have over 48 different Shopify stores/brands. For some reason the app widgets on the side do not load or take forever to pull the customer information. Is there something we need to configure fo...
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Jeff Stephenson commented,
Any update on this? We have over 200 different brands and this filter limitation is not cutting it. Thanks.
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Jeff Stephenson commented,
I had a logic issue with some tags that I need to fix/remove on closed tickets using automations. Please advise when this ability will be in place. Would like an update on this request so I can inf...
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Jeff Stephenson commented,
Yes. I agree that this is a necessary request as well. Has there been any feedback/confirmation from the Zendesk team to confirm if this functionality currently exists or is in progress?
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Jeff Stephenson commented,
I'm chiming in as well we need to be able to create filters by subject! It's silly to even ask for this.