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Andrew Chu

Joined Oct 16, 2021

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Last activity Jan 28, 2025

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ACTIVITY OVERVIEW

Latest activity by Andrew Chu

Andrew Chu commented,

CommentTicket automation and collaboration

Hi team,

A quick check on the below announcement, the date says Jan 27th but as of now my account see no changes yet. It's now already Jan 28th the next day in my location. Can you share the exact timestamp for the rollout?

 

https://support.zendesk.com/hc/en-us/articles/8163299196058-Announcing-consolidated-access-to-side-conversations-in-the-context-panel

View comment · Posted Jan 28, 2025 · Andrew Chu

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Andrew Chu commented,

Community comment Feedback - Voice (Talk)

also, a feature request on allowing callers to select the time to callback would be great. Not sure if it's already available as a Zendesk technology though.

View comment · Posted Jan 07, 2025 · Andrew Chu

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Andrew Chu commented,

Community comment Feedback - Voice (Talk)

this is something our business is asking for so definitely love to have it prioritized on the Roadmap

View comment · Posted Jan 07, 2025 · Andrew Chu

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Andrew Chu commented,

CommentUsing the knowledge base in Help Center

Is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?

In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)

View comment · Posted Jan 03, 2025 · Andrew Chu

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Andrew Chu commented,

CommentUsing the knowledge base in Help Center

I second the question from Siobhan Hunter! One additional question from me - is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?

In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)

View comment · Edited Jan 03, 2025 · Andrew Chu

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Andrew Chu commented,

CommentManaging Talk

View comment · Posted Sep 10, 2024 · Andrew Chu

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Andrew Chu commented,

CommentEnd users and organizations

Hi team,

 

Can you please share if there are any known inconsistencies about the “unverified Email” icon? When searching the page, I see that there are many instances where some user profiles showing no unverified icons however when I click on them, they turn out to have one or more unverified addresses.

 

There are of course other instances where the said icon is displayed on profiles with unverified Email, thus the inconsistency.

 

Does the number of contact addresses in each user profile matter in this case? Any rules when it comes to how the unverified icon is displayed?

View comment · Posted Jun 07, 2024 · Andrew Chu

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Andrew Chu commented,

CommentMetrics, attributes, and filters

Hi team,

Can you please suggest a way that we can effectively locate the attributes and metrics that have errors? The “Updated required” tab is very helpful already however we're having a challenge checking dashboards/reports that are having multiple attributes and/or metrics so a quick highlight tech can save us a lot of time.

View comment · Posted May 27, 2024 · Andrew Chu

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Andrew Chu commented,

CommentCall routing, greetings, IVR, and recordings

we're running on an issue where it's not possible to download the file from the link in the new tab - for some reason the download function keeps treating the file as a .txt while it's .mp3 

 

View comment · Posted May 23, 2024 · Andrew Chu

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Andrew Chu commented,

CommentManaging Talk

can I get a copy of the new default wait/hold music (in .mp3 , .mp4 or any other media format)?

View comment · Posted May 15, 2024 · Andrew Chu

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