Andrew Chu
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Total activity124
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Last activity
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Activity overview
Latest activity by Andrew Chu-
Andrew Chu created a post,
How to report custom statuses in Explore report
Hi guys, Please help to advise a way that we can extract the data of custom ticket statuses in Explore in similar ways that we can use for default ticket statuses. I'm not able to do it right now. ...
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Andrew Chu commented,
Is there an update on this?
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Andrew Chu commented,
I have a question related to "Calculating how long tickets sit with a support group" - I have tried the formula and it works for a single group, but now I want to calculate for more than one group,...
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Andrew Chu commented,
I have not seen this update in our account yet. Could you check?
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Andrew Chu commented,
Hi team, In relation to this post, I'd like to give feedback to the below Article "How can I troubleshoot Talk issues: I just feel this article is mainly pointing the cause towards the Internet con...
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Andrew Chu created a post,
Collapsible articles not opened in a separate window
Hi team, Not sure if anyone has raised it before - we see there's an area where the collapsible features can be improved. Currently whenever a collapsible option appears as suggestion - if users cl...
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Andrew Chu created a post,
Feedback to Secure Download / Attachment in ticket support - please forward to correct topic if possible
Hi, Per advised from Premier support team, I would like to seek your attention in helping update the Secure Download feature in tickets to make attachments more visible from end-users site and not ...
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Andrew Chu commented,
I have an idea that if you can include some requirements from the caller’s end (which is our customers), if possible? I have this idea as I believe sometimes the calls are dropped because of the cu...
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Andrew Chu created a post,
New tools to track Zendesk Talk issues
AnsweredAs suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks. Basically I’m ...
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Andrew Chu commented,
Hi Dave, thanks for confirming. Does this apply to also situations where end users switching between tabs? Ie having 2 Chrome tabs open, one having web widget on call, the other one their Gmail pag...