Andrew Chu
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Total activity169
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Last activity
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Member since
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Following0 users
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Votes51
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Activity overview
Latest activity by Andrew Chu-
Andrew Chu commented,
Hi team, Please confirm if once we set up a new brand in our account which currently only has one brand, all our existing numbers will still have the one brand in existence being the default brand?
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Andrew Chu created a post,
Feedback and suggestion (in order of importance):
Only one maximum customizable rating question currently with only 5 rating scales maximum, need an option to add more custom questions and increase the rating limit. The rating scale answer (Quite...
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Andrew Chu commented,
I'm having similar issues with creating and saving alerts like what was described earlier in Denise's comment on July 18. Please check and revert back asap
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Andrew Chu commented,
Really appreciate if Zendesk can keep the bookmark feature and bring it onto the new Dashboard building experience
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Andrew Chu commented,
Do we have a reporting functionality that can show when a tag is added into the ticket? Like the timestamp and updater/submitter details.
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Andrew Chu commented,
Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk?
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Andrew Chu commented,
Upvoted it, looking for basically the same thing
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Andrew Chu commented,
Thanks @..., by saying "visitor session has completed", that means the visitor has to close his/her Zendesk tab with the chat window, correct? Or simply an "End chat" from agent/visitor would do? W...
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Andrew Chu commented,
Hi I have a question on when the completed chat should appear in the History page. We have chats that are already completed and requesters have already left the chat, however in the history list th...
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Andrew Chu commented,
I have a question related to "Calculating how long tickets sit with a support group" - I have tried the formula and it works for a single group, but now I want to calculate for more than one group,...