Andrew Chu
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Total activity61
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Last activity
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Activity overview
Latest activity by Andrew Chu-
Andrew Chu commented,
Hi Rob/ Zendesk team, I have questions on Tabs in Explore Dashboard: - Are data/filters on different tabs linked together, or separated? meaning on 2 different tabs we have a similar filter, if I s...
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Andrew Chu commented,
Hi Martin, Thanks. I managed to find the Explore Dashboard (Zendesk Talk) and found it useful however there are some limitations that one can't see more than one group at the same time Can you push...
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Andrew Chu commented,
Hi Josh, Any chances Zendesk will fix this permanently? I think this happens from time to time, not really have a big impact as it's easy to fix but it's nice to have the error disabled for good
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Andrew Chu commented,
Thanks Diosa for your comment. I get it now.
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Andrew Chu commented,
Hi Aubree, Thanks for looking it up to me. I tried clicking on the link provided but seems like it's expired or something. Should we create a new thread now? https://z1legacy.zendesk.com/hc/en-us/c...
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Andrew Chu commented,
Quick question on this feature: Can you confirm the purpose of having department schedules setting up? To prevent agents from turning on chat outside or scheduled hours, or to prevent chat request ...
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Andrew Chu commented,
Thanks Joe that's helpful!
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Andrew Chu commented,
Hi Dave, Quick question related to recording's access - per below it says that Agent with ticket access can access call recordings - but does it have any limitations that agents can see only record...
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Andrew Chu commented,
Hi team, A quick check - do requesters have the ability to know the name of the agent whom the ticket is assigned to at the moment? Please clarify thanks!
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Andrew Chu created a post,
Options to remove Decline call button & keep the call to be in queue
Hi team, I want to have a way that we can configure Zendesk to NOT disconnect the calls by itself during our hours of operations. The event of incoming call being disconnected is not happening ofte...