Andrew Chu
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Total activity143
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Last activity
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Activity overview
Latest activity by Andrew Chu-
Andrew Chu commented,
Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk?
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Andrew Chu commented,
Upvoted it, looking for basically the same thing
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Andrew Chu commented,
Thanks @..., by saying "visitor session has completed", that means the visitor has to close his/her Zendesk tab with the chat window, correct? Or simply an "End chat" from agent/visitor would do? W...
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Andrew Chu commented,
Hi I have a question on when the completed chat should appear in the History page. We have chats that are already completed and requesters have already left the chat, however in the history list th...
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Andrew Chu commented,
Is there an update on this?
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Andrew Chu commented,
I have a question related to "Calculating how long tickets sit with a support group" - I have tried the formula and it works for a single group, but now I want to calculate for more than one group,...
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Andrew Chu commented,
Hi team, In relation to this post, I'd like to give feedback to the below Article "How can I troubleshoot Talk issues: I just feel this article is mainly pointing the cause towards the Internet con...
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Andrew Chu created a post,
Collapsible articles not opened in a separate window
Hi team, Not sure if anyone has raised it before - we see there's an area where the collapsible features can be improved. Currently whenever a collapsible option appears as suggestion - if users cl...
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Andrew Chu created a post,
Feedback to Secure Download / Attachment in ticket support - please forward to correct topic if possible
Hi, Per advised from Premier support team, I would like to seek your attention in helping update the Secure Download feature in tickets to make attachments more visible from end-users site and not ...
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Andrew Chu commented,
I have an idea that if you can include some requirements from the caller’s end (which is our customers), if possible? I have this idea as I believe sometimes the calls are dropped because of the cu...