Andrew Chu
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Total activity109
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Last activity
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Member since
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Following0 users
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Votes28
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Activity overview
Latest activity by Andrew Chu-
Andrew Chu commented,
I have an idea that if you can include some requirements from the caller’s end (which is our customers), if possible? I have this idea as I believe sometimes the calls are dropped because of the cu...
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Andrew Chu created a post,
New tools to track Zendesk Talk issues
AnsweredAs suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks. Basically I’m ...
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Andrew Chu commented,
Hi Dave, thanks for confirming. Does this apply to also situations where end users switching between tabs? Ie having 2 Chrome tabs open, one having web widget on call, the other one their Gmail pag...
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Andrew Chu commented,
Hi Zendesk team, We're having kinda same issue described by the OP - can you confirm that by saying "navigate away from the current page", that means end users while on the Guide page with web widg...
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Andrew Chu commented,
hi all please let me know what's the default offering time of callback request? Is it the same as the call offering time limit placed to line number?
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Andrew Chu commented,
Hi Audrey can you share / show me where I can find a full list of shortcut used in Zendesk Support or any other platforms?
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Andrew Chu commented,
Hi, May I know if any updates related to this issue? My organization is also having the same behavior
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Andrew Chu commented,
we are facing the same issue and if Zendesk does not fix this soon it's a huge loss for them
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Andrew Chu commented,
Thanks David Brown for raising this post - in my group, we notice the same trend too that a huge spike of negative ratings in our CSAT with no reasons provided. Also when we reach back to our custo...
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Andrew Chu commented,
@Gavin can you show me how you put the language detection into the trigger?