Andrew Chu

Total activity

126
Last activity

January 10, 2023 08:35
Member since

October 16, 2021 09:34
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Votes

32
Subscriptions

46

Activity overview

Latest activity by Andrew Chu

Andrew Chu commented, July 26, 2022 02:56
Is there an update on this?
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- Andrew Chu
- Created July 26, 2022 02:56
- 0 votes
Andrew Chu commented, July 19, 2022 02:16
I have a question related to "Calculating how long tickets sit with a support group" - I have tried the formula and it works for a single group, but now I want to calculate for more than one group,...
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- Andrew Chu
- Created July 19, 2022 02:16
- 0 votes
Andrew Chu commented, July 08, 2022 04:21
Hi team, In relation to this post, I'd like to give feedback to the below Article "How can I troubleshoot Talk issues: I just feel this article is mainly pointing the cause towards the Internet con...
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- Andrew Chu
- Created July 08, 2022 04:21
- 1 vote
Andrew Chu created a post, July 05, 2022 02:57
Collapsible articles not opened in a separate window
1. Community
2. Feedback - Help Center (Guide)
Hi team, Not sure if anyone has raised it before - we see there's an area where the collapsible features can be improved. Currently whenever a collapsible option appears as suggestion - if users cl...
- Andrew Chu
- Created July 05, 2022 02:57
- 2 followers
- 1 comment
- 1 vote
Andrew Chu created a post, June 30, 2022 06:02
Feedback to Secure Download / Attachment in ticket support - please forward to correct topic if possible
1. Community
2. Feedback - Ticketing System (Support)
Hi, Per advised from Premier support team, I would like to seek your attention in helping update the Secure Download feature in tickets to make attachments more visible from end-users site and not ...
- Andrew Chu
- Created June 30, 2022 06:02
- 1 follower
- 0 comments
- 0 votes
Andrew Chu commented, June 27, 2022 14:47
I have an idea that if you can include some requirements from the caller’s end (which is our customers), if possible? I have this idea as I believe sometimes the calls are dropped because of the cu...
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- Andrew Chu
- Created June 27, 2022 14:47
- 0 votes
Andrew Chu created a post, June 20, 2022 12:41
New tools to track Zendesk Talk issues
Answered
1. Community
2. Feedback - Voice (Talk)
As suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks. Basically I’m ...
- Andrew Chu
- Created June 20, 2022 12:41
- 5 followers
- 4 comments
- 1 vote
Andrew Chu commented, June 02, 2022 01:41
Hi Dave, thanks for confirming. Does this apply to also situations where end users switching between tabs? Ie having 2 Chrome tabs open, one having web widget on call, the other one their Gmail pag...
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- Andrew Chu
- Created June 02, 2022 01:41
- 0 votes
Andrew Chu commented, June 01, 2022 14:37
Hi Zendesk team, We're having kinda same issue described by the OP - can you confirm that by saying "navigate away from the current page", that means end users while on the Guide page with web widg...
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- Andrew Chu
- Created June 01, 2022 14:37
- 0 votes
Andrew Chu commented, April 15, 2022 05:20
hi all please let me know what's the default offering time of callback request? Is it the same as the call offering time limit placed to line number?
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- Andrew Chu
- Created April 15, 2022 05:20
- 0 votes