Andrew Chu

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Follow-up tickets

Upvoted it, looking for basically the same thing

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• Andrew Chu
• Created February 21, 2023 14:10
• 0 votes

1. Chat
2. ...
3. Reporting for Chat
4. Reviewing and exporting past chats in History

Thanks Ramin Shokrizadeh, by saying "visitor session has completed", that means the visitor has to close his/her Zendesk tab with the chat window, correct? Or simply an "End chat" from agent/visito...

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• Andrew Chu
• Created February 20, 2023 02:18
• 0 votes

1. Chat
2. ...
3. Reporting for Chat
4. Reviewing and exporting past chats in History

Hi I have a question on when the completed chat should appear in the History page. We have chats that are already completed and requesters have already left the chat, however in the history list th...

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• Andrew Chu
• Created February 17, 2023 08:11
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Is there an update on this?

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• Andrew Chu
• Created July 26, 2022 02:56
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on the duration of fields

I have a question related to "Calculating how long tickets sit with a support group" - I have tried the formula and it works for a single group, but now I want to calculate for more than one group,...

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• Andrew Chu
• Created July 19, 2022 02:16
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. New tools to track Zendesk Talk issues

Hi team, In relation to this post, I'd like to give feedback to the below Article "How can I troubleshoot Talk issues: I just feel this article is mainly pointing the cause towards the Internet con...

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• Andrew Chu
• Created July 08, 2022 04:21
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. New tools to track Zendesk Talk issues

I have an idea that if you can include some requirements from the caller’s end (which is our customers), if possible? I have this idea as I believe sometimes the calls are dropped because of the cu...

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• Andrew Chu
• Created June 27, 2022 14:47
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Talk calls ending in Help Center Web Widget

Hi Dave, thanks for confirming. Does this apply to also situations where end users switching between tabs? Ie having 2 Chrome tabs open, one having web widget on call, the other one their Gmail pag...

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• Andrew Chu
• Created June 02, 2022 01:41
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Talk calls ending in Help Center Web Widget

Hi Zendesk team, We're having kinda same issue described by the OP - can you confirm that by saying "navigate away from the current page", that means end users while on the Guide page with web widg...

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• Andrew Chu
• Created June 01, 2022 14:37
• 0 votes

1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback

hi all please let me know what's the default offering time of callback request? Is it the same as the call offering time limit placed to line number?

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• Andrew Chu
• Created April 15, 2022 05:20
• 0 votes