Andrew Chu

1. Talk
2. ...
3. Setting up Talk
4. Standardizing your outbound caller ID

We want that when our customers receiving our calls, it shows as an Unknown number instead of the number. How do we do that? Basically a follow up to PAUL STRAUSS 's question 9 months ago

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• Andrew Chu
• Created December 09, 2021 07:38
• 2 votes

1. Agent guide
2. Ticket management
3. Creating views to manage ticket workflow

Hi Zendesk team, Please help asap with this problem here. I don't seem to find any ways to have the newly created views moved to be displayed on the list of available views. I can only see the new ...

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• Andrew Chu
• Created June 21, 2021 08:49
• 2 votes

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

Hi guys hope you can help out on my question: In my IVR sub-menu, I configured a routing that if customers press 1 they would be routed to an external number. Currently my business requires that 2 ...

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• Andrew Chu
• Created June 17, 2021 07:59
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. New tools to track Zendesk Talk issues

Hi team, In relation to this post, I'd like to give feedback to the below Article "How can I troubleshoot Talk issues: I just feel this article is mainly pointing the cause towards the Internet con...

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• Andrew Chu
• Created July 08, 2022 04:21
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Thanks David Brown for raising this post - in my group, we notice the same trend too that a huge spike of negative ratings in our CSAT with no reasons provided. Also when we reach back to our custo...

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• Andrew Chu
• Created March 10, 2022 09:11
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. Managing ticket tags

Hi team, Do we have any options to export/view a full list every tag currently existing in Zendesk support? In Admin Center you only see the top 100 tags and they all cluster together in a pretty d...

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• Andrew Chu
• Created January 26, 2022 08:30
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Wanna follow up on this

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• Andrew Chu
• Created August 16, 2021 08:39
• 1 vote

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

Thanks so much for your reply. I'm clear on this and now having 2 other questions that need your advice: Are there any other type of triggers that we can set up for a routing beside choosing a ke...

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• Andrew Chu
• Created June 25, 2021 02:24
• 1 vote

1. Account
2. ...
3. How to fix access issues
4. How to clear cache and cookies

Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk? 

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• Andrew Chu
• Created May 02, 2023 04:44
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Follow-up tickets

Upvoted it, looking for basically the same thing

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• Andrew Chu
• Created February 21, 2023 14:10
• 0 votes