Andrew Chu

1. Community
2. Feedback - Help Center (Guide)

Hi team, Not sure if anyone has raised it before - we see there's an area where the collapsible features can be improved. Currently whenever a collapsible option appears as suggestion - if users cl...

• Andrew Chu
• Created July 05, 2022 02:57
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)

Hi, Per advised from Premier support team, I would like to seek your attention in helping update the Secure Download feature in tickets to make attachments more visible from end-users site and not ...

• Andrew Chu
• Created June 30, 2022 06:02
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Voice (Talk)

As suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks. Basically I’m ...

• Andrew Chu
• Created June 20, 2022 12:41
• 5 followers
• 4 comments
• 1 vote

1. Community
2. Feedback - Voice (Talk)

Hi team, I want to have a way that we can configure Zendesk to NOT disconnect the calls by itself during our hours of operations. The event of incoming call being disconnected is not happening ofte...

• Andrew Chu
• Created August 16, 2021 09:12
• 3 followers
• 3 comments
• 2 votes

1. Community
2. Feedback - Voice (Talk)

Hi team, Can you also please re-configure Live Calls so that it also shows incoming calls not yet accepted by agent? Every other field can be the same.

• Andrew Chu
• Created August 16, 2021 08:16
• 2 followers
• 2 comments
• 1 vote

1. Community
2. Feedback - Voice (Talk)

Hi team, Appreciate your support to extend the current Talk Dashboard filtering function extended to the Group. I want to know if we can enable a “Select group” functions for Talk Dashboard? That's...

• Andrew Chu
• Created August 16, 2021 08:05
• 2 followers
• 3 comments
• 1 vote