
Andrew Chu
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Total activity161
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Last activity
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Member since
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Votes49
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Posts
Recent activity by Andrew Chu-
Collapsible articles not opened in a separate window
Hi team, Not sure if anyone has raised it before - we see there's an area where the collapsible features can be improved. Currently whenever a collapsible option appears as suggestion - if users cl...
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Feedback to Secure Download / Attachment in ticket support - please forward to correct topic if possible
Hi, Per advised from Premier support team, I would like to seek your attention in helping update the Secure Download feature in tickets to make attachments more visible from end-users site and not ...
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New tools to track Zendesk Talk issues
AnsweredAs suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks. Basically I’m ...
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Options to remove Decline call button & keep the call to be in queue
Hi team, I want to have a way that we can configure Zendesk to NOT disconnect the calls by itself during our hours of operations. The event of incoming call being disconnected is not happening ofte...
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Re-configure Live Calls View to also show incoming calls
AnsweredHi team, Can you also please re-configure Live Calls so that it also shows incoming calls not yet accepted by agent? Every other field can be the same.
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More Filtering Functions on Talk Dashboard
AnsweredHi team, Appreciate your support to extend the current Talk Dashboard filtering function extended to the Group. I want to know if we can enable a “Select group” functions for Talk Dashboard? That's...