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Neda Kelly
Joined Jan 04, 2023
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Last activity Jun 05, 2024
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Latest activity by Neda Kelly
Neda Kelly commented,
Seit der Umstellung auf Zendesk Messaging können die Agents keine Anhänge in WhatsApp-Tickets schicken, sondern müssen diese als Screenshots in die Nachricht einfügen. Ist dies so gewollt oder ein Bug? Wie kann ich das Problem für meine Agents lösen?
View comment · Posted Sep 04, 2023 · Neda Kelly
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Neda Kelly created a post,
Hi All,
One of our clients has recently implemented encrypted email addresses for their customers on their own portal, so that we can finally email the customers directly without the workaround of having the client's support team forwarding our messages. However, we ran into the following issue and are seeking a solution for it:
The client's system doesn't accept messages from our registered email address because we also send system mails from that address. Therefore, emails from that address directly to customers are blocked.
We're already using the Zendesk App 'Select Email Sender Address' but it doesn't solve the issue at hand:
We need to be able to use a sender email address that isn't registered as an official one.
Is there any way we can achieve this?
Thanks!
Posted Jan 13, 2023 · Neda Kelly
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Neda Kelly commented,
Hey Support,
We're looking at a way to use email addresses as our sender address without it becoming one of our standard support addresses in Zendesk. Is there a way to do this?
Thanks in advance!
View comment · Posted Jan 04, 2023 · Neda Kelly
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