Gayla Rowley

We have a similar scenerio..the ticket form information populates on the left side of the Agent view but when we send a side conversation to another dept to handle the request, we must copy and paste the ticket form information so the managing dept has all their information and request.  Is there a way to attach the ticket form to the side conversation so they have it and we don't have to copy and paste the form information into the side conversation?  Thanks!