Micheál McArdle
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Last activity
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Activity overview
Latest activity by Micheál McArdle-
Micheál McArdle commented,
Growing increasingly frustrated with the lack of basic functionality with ZenDesk. If developing a CSAT programme, a basic requirement should be to allow admins to review and delete. It's like deve...
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Micheál McArdle commented,
Barry Neary I'm unsure as all this is only available for Enterprise plans, right?
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Micheál McArdle commented,
Hi Barry Neary, thanks for the response however, this does not address my issue. ZenDesk's routing technology lacks the customization ability required to tailor ticket routing based on our business...
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Micheál McArdle created a post,
Ho do I set up an automation to assign a new ticket to the agent who views?
How do I set up an automation where an agent is automatically assigned as the ticket assignee once they view a ticket? Context: Given ZenDesk's lack of case routing technology, support reps must ma...
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Micheál McArdle commented,
Thanks for the response Fabricio but it doesn't answer what I need. For my screenshot below, I want to ensure all users from Test Organisation with an email domain @email.com can create tickets i...
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Micheál McArdle commented,
+1 to Gaurav's question. I'm trying to block one specific user email address from a domain but allow all other users from that same domain to create tickets. However, I get the following message: ...