Shu Anne Tio

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

Agreed! example: we have 2 custom Pending statuses waiting for reply (require details before proceeding with ticket) waiting for approval (confirming if the solution satisfies what was requested) ...

• View comment
• Shu Anne Tio
• Created February 14, 2023 09:45
• 10 votes

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

hi Dane Thanks for the reply. I'm not able to access that link. Possible to share more info here?

• View comment
• Shu Anne Tio
• Created February 03, 2023 00:34
• 0 votes

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

hi, after activating custom statuses we are no longer able to see if a ticket is Closed. All solved tickets are shown as Solved, regardless if the ticket can be reopened or not. Is there a way arou...

• View comment
• Shu Anne Tio
• Created February 02, 2023 01:32
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Not allowing a user to select a past date

Hiii since this was a year ago - are there any updates?

• View comment
• Shu Anne Tio
• Created December 13, 2022 02:22
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

we tried to transfer the chat to another online agent. there was no option to assign the chat to the other agent even though both were online.

• View comment
• Shu Anne Tio
• Created December 02, 2022 02:11
• 0 votes