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Lior e

Joined Sep 16, 2022

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Last activity Sep 19, 2022

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Latest activity by Lior e

Lior e commented,

CommentSlack integration

Thanks for the reply @... . Given that severity is a basic field of any ticket, instead of developing customization, would it be possible to add it to the template ticket across the board?  That should also be much lighter work. 

View comment · Posted Sep 19, 2022 · Lior e

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Lior e commented,

CommentSlack integration

@...

 

We have enabled the integration of tickets into Slack Connect channels with clients. 

Generally, in our ticketing system, we make the severity menu obligatory for anyone to submit a ticket. But the ticket that pops up within Slack channels does not include that field. Is there a way to customise the ticket form to include it? 

Thanks in advance. 

View comment · Posted Sep 16, 2022 · Lior e

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