Nabil Kachour

1. Guide
2. Getting started with Guide
3. Getting started with self-service - Part 6: Tracking essential self-service metrics

We went from 6:1 to 1.5:1 because you guys changed the way the self-service score is calculated - could you give me (in the nutshell) the difference (& benefits) between the 'old' and the 'new' cal...

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• Nabil Kachour
• Created July 13, 2021 10:57
• 1 vote

1. Support
2. ...
3. Measuring success
4. Analyzing your ticket backlog history with Explore

Any idea how we could define a 'healthy' backlog? I'm looking for setting up target around backlog levels. 

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• Nabil Kachour
• Created July 01, 2021 11:38
• 1 vote