Yvonne Panarin
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Last activity
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Activity overview
Latest activity by Yvonne Panarin-
Yvonne Panarin commented,
Happy that the 30 views now are possible and all rolled out. We do however urgently need the option to nest the views, as possible in lovely views app. So my vote here for that to go on your roadma...
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Yvonne Panarin commented,
Happy this is live now. However really needing exactly what Peter Godden asked for a month ago. "Will you be able to have custom collapsible sections? Or will it be limited to just 2 collapsible se...
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Yvonne Panarin commented,
We have been using the Lovely Views App for this purpose and are happy with how it works. However, so far we only had 7 agents need it, so the extra cost of less than 20$/month was okay. Now we are...
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Yvonne Panarin commented,
Lisa Tam Our Use case is similar to Antonios. We have a multibrand account, 2 brands currently with active messaging widget incl. Bot Flow (one in 5 languages the other one in 4) - specific example...
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Yvonne Panarin commented,
Hiedi Kysther Thank You for your comment. It has been 4 days now, since I heard from the Agent on your Tier 2 Team (in that last response with article suggestions that are not adressing the issue, ...
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Yvonne Panarin created a post,
Severe Issues with Messaging Widget
Hopeful anyone here may have some valuable input. We have been struggling with Zendesk Widgets since basically day one. About a year ago, we went live with out Zendesk Help Center - of course super...
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Yvonne Panarin commented,
Elissa Tikalsky we are trying to switch from web widget classic to messaging these days, and it is becoming more and more frustrating. Basically when we first added the web widget classic to our s...
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Yvonne Panarin commented,
I am really crossing my fingers that the Zendesk Team reacts to all this super valid feedback very soon. Honestly I am just shocked. We have been wanting to switch to messaging for quiet some time ...
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Yvonne Panarin commented,
"Social media: Language recognition doesn't work for social media tickets. When an end-user sends a ticket from a social media platform like Facebook Messenger, it's the default Zendesk account lan...
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Yvonne Panarin commented,
Any chance there would be a way to download this rule analysis as a CSV for our internal documentation?