Yvonne Uder
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Total activity75
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Last activity
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Activity overview
Latest activity by Yvonne Uder-
Yvonne Uder commented,
"Social media: Language recognition doesn't work for social media tickets. When an end-user sends a ticket from a social media platform like Facebook Messenger, it's the default Zendesk account lan...
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Yvonne Uder commented,
Any chance there would be a way to download this rule analysis as a CSV for our internal documentation?
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Yvonne Uder commented,
Kulin Joshi John has either of you given this omnichannel routing/round robin approach another try? It's been 3 months since I looked into this, and I am wpndering if anyone here with a similar use...
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Yvonne Uder commented,
1,5 years ago this super logical request was added here - technically dynamic content is already something Zendesk is familiar with - how on earth, does it take this long to make this posssible? We...
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Yvonne Uder commented,
Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...
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Yvonne Uder commented,
Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...
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Yvonne Uder commented,
Elissa Tikalsky We would like to start offering chat to our customers BUT due to shortage of staff can only do so with our german speaking team. The widget is live on all pages (french, italian, sp...
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Yvonne Uder commented,
Super grateful for your feedback John. We are glad we did not invest the time to implement this, as it seems like you are going for our exact use-case and it doesn't sound like it works. Barry Near...
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Yvonne Uder created a post,
Workflow Audits Best Practices
We switched to Zendesk a little over a year ago now - a lot has happened since :) We have grown by 3 brands, with multiple groups, of course all that meant loads of new triggers for routing tickets...
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Yvonne Uder commented,
We switched to Zendesk a little over a year ago now - a lot has happened since :) We have grown by 3 brands, with multiple groups, of course all that meant loads of new triggers for routing tickets...