Yvonne Uder
-
Total activity75
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes33
-
Subscriptions18
Posts
Votes on activity by Yvonne Uder-
Customizing Ticket Statistics in agent home tabs
Hi Zendesk Community, currently our agents can see a statistic of their "Good/Bad/Solved" Tickets on top of their home tab. This is not very useful for us. We would love to customize what agent...
-
Workflow Audits Best Practices
We switched to Zendesk a little over a year ago now - a lot has happened since :) We have grown by 3 brands, with multiple groups, of course all that meant loads of new triggers for routing tickets...
-
Whitelisted Requesters are being marked as Spam?
AnsweredI really hope someone here can help us out real quick. We receive emails from our phone system for recorded messages regularly, sometimes we receive a lot of them within 30 minutes or so. I totally...