Yvonne U.
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Last activity
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Activity overview
Latest activity by Yvonne U.-
Yvonne U. created a post,
Workflow Audits Best Practices
We switched to Zendesk a little over a year ago now - a lot has happened since :) We have grown by 3 brands, with multiple groups, of course all that meant loads of new triggers for routing tickets...
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Yvonne U. commented,
We switched to Zendesk a little over a year ago now - a lot has happened since :) We have grown by 3 brands, with multiple groups, of course all that meant loads of new triggers for routing tickets...
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Yvonne U. commented,
Does anyone here already have some experience with this feature for support tickets? We are on an Enterprise Plan, but do not have chat activated yet. We use the Web Widget Classic just for custome...
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Yvonne U. commented,
I second what Nathan Cassella said - this feels like a joke. After all this time, and really good feedback from your customers on this valuable topic for almost all customer service teams out there...
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Yvonne U. commented,
I just can't believe this is not possible yet. Massive efficiency loss that in a merged ticket, we have to click back to other tickets for more info - why merge then in the first place??? I totally...
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Yvonne U. commented,
Barry Neary any news on this? Haven't seen it in the last reease notes and we would be over the moon excited, as I am sure others will be as well, if we can implement this before September (Black F...
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Yvonne U. commented,
13 years after this thread was started, I really hope it's available by now. Been trying to find a best practice/recipe to solve this exact challenge in our account. Anyone here any updates? If no ...
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Yvonne U. commented,
Can anyone here confirm, what details of this article are still up to date? I see that it was last updated in October 2021 - seems that starting November 2021 it was more and more often recommended...
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Yvonne U. commented,
Liebes Zendesk Team, wir sind gerade dabei unser Guide HC für das Go-Live vorzubereiten. Natürlich möchten wir hier auch ein Widget mit allen Funktionen nutzen können. Soweit ich das nun beurteile...
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Yvonne U. commented,
Hi Community, we have been struggling with this before and on recommendation with our consultant, went with the easiest solution: activate help center and pull the logo image from there. Now this ...