Yvonne Uder
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Last activity
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Activity overview
Latest activity by Yvonne Uder-
Yvonne Uder created a post,
Severe Issues with Messaging Widget
Hopeful anyone here may have some valuable input. We have been struggling with Zendesk Widgets since basically day one. About a year ago, we went live with out Zendesk Help Center - of course super...
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Yvonne Uder commented,
Elissa Tikalsky we are trying to switch from web widget classic to messaging these days, and it is becoming more and more frustrating. Basically when we first added the web widget classic to our s...
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Yvonne Uder commented,
I am really crossing my fingers that the Zendesk Team reacts to all this super valid feedback very soon. Honestly I am just shocked. We have been wanting to switch to messaging for quiet some time ...
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Yvonne Uder commented,
"Social media: Language recognition doesn't work for social media tickets. When an end-user sends a ticket from a social media platform like Facebook Messenger, it's the default Zendesk account lan...
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Yvonne Uder commented,
Any chance there would be a way to download this rule analysis as a CSV for our internal documentation?
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Yvonne Uder commented,
Kulin Joshi John has either of you given this omnichannel routing/round robin approach another try? It's been 3 months since I looked into this, and I am wpndering if anyone here with a similar use...
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Yvonne Uder commented,
1,5 years ago this super logical request was added here - technically dynamic content is already something Zendesk is familiar with - how on earth, does it take this long to make this posssible? We...
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Yvonne Uder commented,
Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...
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Yvonne Uder commented,
Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...
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Yvonne Uder commented,
Elissa Tikalsky We would like to start offering chat to our customers BUT due to shortage of staff can only do so with our german speaking team. The widget is live on all pages (french, italian, sp...