Carter Helm

1. Community
2. Feedback - Voice (Talk)
3. Options to remove Decline call button & keep the call to be in queue

I agree we would like the ability to put the call back into queue, if an agent hits decline or is missed. We start our day in shifts where one person is working in the morning before everyone and o...

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• Carter Helm
• Created August 19, 2021 15:50
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

I'm shocked it doesn't have this feature, please add it even the small build up company I worked with before had this option.

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• Carter Helm
• Created June 29, 2021 18:29
• 2 votes