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MatchMasters

Joined Feb 01, 2022

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Last activity Jun 25, 2024

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ACTIVITY OVERVIEW

Latest activity by MatchMasters

MatchMasters commented,

CommentFormatting and customizing your email

Is there a place where we can see the differences? 

I don't understand what this change does. 

View comment · Posted Aug 02, 2022 · MatchMasters

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MatchMasters commented,

CommentTicket customization

Hey Dane

 

We have created custom fields such as User ID, Log, Build etc, that we need to have on our ticket for the agents. However we don't want those fields to be shown to the end-user or at least make them non editable. 

When choosing one of the options other than Editable for end-users, those fields will come up empty in the zendesk ticket. 

View comment · Posted Feb 01, 2022 · MatchMasters

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MatchMasters commented,

CommentTicket customization

Hello there,

 

When I pick read only for end users, or agent only on a specific field, it disappears entirely from the form and also showing up empty on Zendesk. 

 

View comment · Posted Feb 01, 2022 · MatchMasters

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