Kara Glover
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Last activity
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Activity overview
Latest activity by Kara Glover-
Kara Glover commented,
Hi Widson, Thank you for responding so quickly. My previous experience, using other platforms, with auto pause and resume for call recording has been triggered by the customer or agent verbalising...
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Kara Glover commented,
We'd also really like to be able to warm transfer where the customer is consulted too, eg. Introduce the customer to the internal/external number, then return to the customer to let them know that ...
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Kara Glover created a post,
Auto Pause and Resume Call Recordings Feature
Not plannedWe're keen to see an enhanced feature for Zendesk Talk that auto pauses and resumes call recording for PCI. Manual pause and resume is open to Agent error and increases handling time, plus adds unn...