Liz

Total activity

9
Last activity

May 17, 2022 22:51
Member since

October 21, 2021 12:10
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1
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5

Activity overview

Latest activity by Liz

Liz commented, February 10, 2022 19:16
Great article! I have more of a question. How do I change the calculation so I get the number of abandoned calls within 20 seconds?
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- Liz
- Created February 10, 2022 19:16
- 0 votes
Liz created a post, January 28, 2022 16:16
Time a call is on hold
1. Community
2. Zendesk Suite Q&A
How do I determine the amount of time a voice call is placed on hold? Often agents place a call on hold while they look up information.
- Liz
- Created January 28, 2022 16:16
- 2 followers
- 1 comment
- 0 votes
Liz commented, November 11, 2021 23:52
Hi there, I used to be able to click on a call recording and skip ahead to the part I needed to hear. I no longer have that option. Has something changed?
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- Liz
- Created November 11, 2021 23:52
- 0 votes

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