정민 황

Hi Zsa, 

1. An inactive trigger is working.(can check link)

• You can check the following link( video file) https://drive.google.com/file/d/1dkrU0rdXfqaYnjYy7SsdLlnSiVJY2t4k/view?usp=sharing 

1. the notifications are sent to end-user and company e-mail too (even we did not link company e-mail to zendesk, can check screenshot)

 

 Hi Zendesk support team, 

My company uses Live chat.  when you click "..." from the bottom of the chatting page, you can see a button it said, "sending the chatting history to e-mail" (can check the red box).

 

I found out a company does not have a "sending the chatting history to e-mail button".

Can I know how to remove the button?

 

 

 

 

 

I look forward to your help.

Thanks!

when chat is taken by agents, e-mail notifications are delivered.

can I set it as a non-delivery notification status?

End-users receive e-mail notifications twice when

1) agents click the chat button

 

2) chat is ended