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Tim O'Mahony
Joined Feb 10, 2022
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Last activity Mar 14, 2024
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Latest activity by Tim O'Mahony
Tim O'Mahony commented,
CommentSetting up Zendesk Chat
Following Wedy Chainy question:
in “Creating JWT Token”, it shows a snippet
window.zESettings = { webWidget: { authenticate: { chat: { jwtFn: function(callback) { fetch('JWT_TOKEN_ENDPOINT').then(function(res) { res.text().then(function(jwt) { callback(jwt); }); }); } } } } };
but there’s no explanation of what is JWT_TOKEN_ENDPOINTwhat expectation here, is it POST / GET ? what is the request content-type, and what is the response content-type, and what the expecting response look like?If anyone has done this before/examples, any pointers here would be great!
View comment · Posted Feb 22, 2022 · Tim O'Mahony
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Tim O'Mahony commented,
CommentWeb Widget documentation
We're seeing the exact same thing as Kevin Konings and this is really preventing us from moving to messaging. It's likely without a fix we'll go with chat here.
The second issue we're seeing is even if you use the created user, it ends up creating a further duplicate user.
View comment · Posted Feb 10, 2022 · Tim O'Mahony
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