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Tim O'Mahony

Joined Feb 10, 2022

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Last activity Mar 14, 2024

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Latest activity by Tim O'Mahony

Tim O'Mahony commented,

CommentSetting up Zendesk Chat

Following Wedy Chainy question:

in “Creating JWT Token”, it shows a snippet
window.zESettings = {
    webWidget: {
        authenticate: {
             chat: {
             jwtFn: function(callback) {
             fetch('JWT_TOKEN_ENDPOINT').then(function(res) {
             res.text().then(function(jwt) {
             callback(jwt);
             });
         });
    }
  }
 }
}
};
but there’s no explanation of what is JWT_TOKEN_ENDPOINTwhat expectation here, is it POST / GET ? what is the request content-type, and what is the response content-type, and what the expecting response look like?If anyone has done this before/examples, any pointers here would be great!

View comment · Posted Feb 22, 2022 · Tim O'Mahony

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Tim O'Mahony commented,

CommentWeb Widget documentation

We're seeing the exact same thing as Kevin Konings and this is really preventing us from moving to messaging. It's likely without a fix we'll go with chat here. 

The second issue we're seeing is even if you use the created user, it ends up creating a further duplicate user. 

View comment · Posted Feb 10, 2022 · Tim O'Mahony

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