Recent searches


No recent searches

Tendai Rioga's Avatar

Tendai Rioga

Joined Mar 08, 2022

·

Last activity Feb 20, 2024

Following

0

Followers

0

Total activity

169

Votes

0

Subscriptions

160

ACTIVITY OVERVIEW

Latest activity by Tendai Rioga

Tendai Rioga created a post,

Post Q&A - AI and automation

We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?

Posted Oct 31, 2023 · Tendai Rioga

1

Follower

2

Votes

1

Comment


Tendai Rioga commented,

Community comment Feedback - Ticketing system (Support)

This would be very beneficial.

View comment · Posted May 08, 2023 · Tendai Rioga

0

Followers

0

Votes

0

Comments


Tendai Rioga created a post,

Post Q&A - Reporting and analytics

Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ? 

Posted Jan 05, 2023 · Tendai Rioga

5

Followers

12

Votes

6

Comments


Tendai Rioga commented,

CommentUsing AI agents for email and web form

This seems to still not be working on my end could l get a more detailed way to set this up?

 

View comment · Posted Oct 18, 2022 · Tendai Rioga

0

Followers

0

Votes

0

Comments


Tendai Rioga commented,

CommentWriting formulas

Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?

View comment · Posted Sep 09, 2022 · Tendai Rioga

0

Followers

0

Votes

0

Comments


Tendai Rioga commented,

CommentMeasuring success

Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ? 

View comment · Edited Sep 09, 2022 · Tendai Rioga

0

Followers

0

Votes

0

Comments


Tendai Rioga commented,

CommentBusiness rules

Are tags created via webhook as well?

View comment · Posted Aug 12, 2022 · Tendai Rioga

0

Followers

0

Votes

0

Comments


Tendai Rioga commented,

Community comment Q&A - Help center and community

I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?

 

View comment · Posted Aug 04, 2022 · Tendai Rioga

0

Followers

0

Votes

0

Comments


Tendai Rioga commented,

CommentTeam members and groups

In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?

View comment · Posted Jun 27, 2022 · Tendai Rioga

0

Followers

0

Votes

0

Comments