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Tendai Rioga
Joined Mar 08, 2022
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Last activity Feb 20, 2024
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Latest activity by Tendai Rioga
Tendai Rioga created a post,
We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?
Posted Oct 31, 2023 · Tendai Rioga
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Tendai Rioga commented,
This would be very beneficial.
View comment · Posted May 08, 2023 · Tendai Rioga
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Tendai Rioga created a post,
Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ?
Posted Jan 05, 2023 · Tendai Rioga
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Tendai Rioga commented,
This seems to still not be working on my end could l get a more detailed way to set this up?
View comment · Posted Oct 18, 2022 · Tendai Rioga
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Tendai Rioga commented,
Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?
View comment · Posted Sep 09, 2022 · Tendai Rioga
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Tendai Rioga commented,
Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ?
View comment · Edited Sep 09, 2022 · Tendai Rioga
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Tendai Rioga commented,
Are tags created via webhook as well?
View comment · Posted Aug 12, 2022 · Tendai Rioga
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Tendai Rioga commented,
I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?
View comment · Posted Aug 04, 2022 · Tendai Rioga
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Tendai Rioga commented,
In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?
View comment · Posted Jun 27, 2022 · Tendai Rioga
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