Tendai Rioga
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Last activity
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Activity overview
Latest activity by Tendai Rioga-
Tendai Rioga created a post,
Answer Bot Tracking
AnsweredIs there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ?
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Tendai Rioga commented,
This seems to still not be working on my end could l get a more detailed way to set this up?
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Tendai Rioga commented,
Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?
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Tendai Rioga commented,
Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ?
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Tendai Rioga commented,
Are tags created via webhook as well?
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Tendai Rioga commented,
I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?
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Tendai Rioga commented,
In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?