Tendai Rioga
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Recent activity by Tendai Rioga-
This would be very beneficial.
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This seems to still not be working on my end could l get a more detailed way to set this up?
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Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?
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Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ?
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Are tags created via webhook as well?
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I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?
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In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?