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Stephen Valdinger

Joined Jan 23, 2024

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Last activity Nov 27, 2024

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Latest activity by Stephen Valdinger

Stephen Valdinger commented,

CommentHow to manage user access

This is great, but the instructions for creating the webhooks do not work. I always get a “Cannot authenticate you” error when tesing them.

View comment · Posted Nov 27, 2024 · Stephen Valdinger

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Stephen Valdinger created a post,

Post Feedback - Ticketing system (Support)

I've found https://support.zendesk.com/hc/en-us/community/posts/4736653478042-Is-there-a-way-to-limit-the-number-of-cases-per-organization?input_string=Limit%20organizational%20cases%20per%20month but that seems to have had no traction.

Our support contracts for our customers allow for a certain number of support cases per month, depending on your license level. 

Currently we track this manually, and to some degree use the honor system and a lot of leeway,  but would like to better manage this moving forward by being able to specify at the organization level how many cases  per month their license level allows, and an automated response to be defined that will send automatically once they hit the limit. (Bonus points for warning automations when they get close to their monthly limit.)

Posted Jan 23, 2024 · Stephen Valdinger

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