Joshua Barnard

1. Guide
2. ...
3. How to customize the theme of the help center
4. Can I add pagination to my Help Center?

I figured out a way to limit the number of promoted articles. It relies on the index of the array. I mostly want it as a safe guard against having too many promoted articles on the home page. {{#ea...

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• Joshua Barnard
• Created June 06, 2022 06:37
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. Can I add pagination to my Help Center?

I'm also interested in this. I want to set a limit of 6 promoted articles on the home page and use pagination to show the rest.

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• Joshua Barnard
• Created June 06, 2022 06:12
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Hi Everett Cavazos, Can you please provide a link to a public article for me to review? I can check for JavaScript changes in the source code. Thanks, Josh

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• Joshua Barnard
• Created March 25, 2022 01:24
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Show category name in promoted article.

Hi Ifra Saqlain, I appreciate the response. Unfortunately, that solution does not achieve the desired result. If a category contains no promoted articles, it shows the category name only.  I worked...

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• Joshua Barnard
• Created March 23, 2022 00:49
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Show category name in promoted article.

Hi Ifra Saqlain, How do you account for categories with zero promoted articles? Not all of my categories have promoted articles, so there ends up being a few headings without any articles under the...

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• Joshua Barnard
• Created March 22, 2022 05:48
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Hi Everett Cavazos, Please try the solution I presented and see if that works for you. Thanks, Josh

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• Joshua Barnard
• Created March 20, 2022 23:11
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. Understanding help center search methods: instant search, native search, article suggestions, KC app

Hi Jennifer Rowe, How does the Knowledge Capture app search work? Does it include title and body text, partial or full word match? Thanks, Josh

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• Joshua Barnard
• Created November 04, 2021 02:01
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

How is this feature request 9 years old? I had assumed I could assign an article to multiple sections before I started using Guides. I definitely need this.

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• Joshua Barnard
• Created August 13, 2021 05:00
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

You're welcome, @.... Would you please upvote my solution to help others find the answer more quickly?

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• Joshua Barnard
• Created August 03, 2021 23:04
• 0 votes