CaSonya Dean
-
Total activity58
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions50
Comments
Recent activity by CaSonya Dean-
In the updates dataset, is there a way to calculate the min/hrs between updates from an agent?
-
I added a custom field to our ticket form and chose multi-select, however when I go into a ticket, it displays as a drop-down list instead and I am not able to select more than one option. What am...
-
I am actually able to use "drill-in" on my dashboard with no problem. I just recently did a new query and added it to my dashboard on Monday and so far it is still working.
-
I have a question, I am trying to build a query for unsolved tickets with ID as well as the number of days the ticket has been open. Would this be a IF-THEN-ELSE calculation or is there an attribu...
-
Thank you Rob, I appreciate it!
-
I am having an issue sharing dashboards. I've enabled the sharing permissions and sent an invite to the user, however the user/agent never receives anything. I then have to go back and copy the l...
-
@Cheeny Aban - Thank you!
-
Hi, I created a query for unsolved tickets by client. Is there anyway to add the clickable link to the results? I want to be able to click on the total of unsolved tickets and see the ticket#'s a...