Juli Hackenberger
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Total activity55
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Last activity
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Posts
Recent activity by Juli Hackenberger-
Feature Request: Formatting for Excel files when exporting reports from Explore
The formatting for the Explore reports is not staying the same when exporting as an Excel file. If I set the column width in the dashboard and have allow multiline checked, I would expect the Excel...
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Feature Request: Article Down Vote Reporting
While the new ability to report on thumbs up votes for articles is helpful, we have a significant need to be able to also report on thumbs down votes. This would allow us to better refine our artic...
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Ticket creation from IVR
We use Five9 for our voice solution. We are trying to have tickets created by the IVR instead of the Five9 Adapter. We need to set this up for better call and ticket routing. Has anyone had any su...
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Not able to view email content
CompletedWe are having an issue with emails that are forwarded to Zendesk and viewing the content of the email in the ticket. When we open the ticket, what was written in teh email is not displayed. If we c...