Whitney

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What is the difference between the metrics Call wait time and Call answer time?

Can I ask if there are any plans to provide the Pick-Up or Speed to Answer time (as Bruno had asked earlier in the thread) for agents in the future? - Thanks!

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• Whitney
• Created October 07, 2022 14:34
• 0 votes

1. Talk
2. ...
3. Reporting for Talk
4. Analyzing your Talk activity

Is there any metric that can show pick-up time or Speed to Answer time for agents? I'm having a hard time finding this between Call Wait Time and Call Answer Time. They're both close, but I'm only ...

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• Whitney
• Created September 23, 2022 18:26
• 0 votes