Maribeth Toleco
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Last activity
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Activity overview
Latest activity by Maribeth Toleco-
Maribeth Toleco commented,
Hi Heather, Only one agent user sees the SLA differently. Everyone sees the same ticket with 3h SLA, but this agent sees is at -12h in red. We fixed it temporarily by letting her log out and log in...
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Maribeth Toleco commented,
Hi, What would cause an SLA to have a negative SLA from another Agent User's view even though the ticket hasn't been breached yet? We have an issue with only one Agent User where she sees all SLAs ...
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Maribeth Toleco commented,
Hi Audrey Ann CiprianoThanks for your answer, but we have tried doing that so many times already but it never worked.
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Maribeth Toleco commented,
I am wondering how to add/activate the SLA based on the ticket priority whenever a ticket is recovered manually from the Suspended bucket. Is that even possible? Thanks!