Thanks Dave. Does you know if there's a way to address the use-case (i.e. add meta-data to closed tickets so we can analyze/view trends in Zendesk dashboards) or is there no way to do this in Zendesk?
Hi Zendesk - How can we assign new meta-data to closed tickets? Motivating use-case: We have a large number of tickets from the past 12 months and would like to now go back and classify them into d...