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Customer Service KP

Joined Aug 31, 2023

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Last activity Aug 31, 2023

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Latest activity by Customer Service KP

Customer Service KP commented,

CommentSetting up Agent Workspace

Hi, I've been using Zendesk for quite some time and have tried using Zendesk Agent Workspace. If we are forced to use Zendesk Agent Workspace, as users, we feel disadvantaged. Firstly, if we switch to Zendesk Agent Workspace, the history of old tickets cannot be searched. However, we still need the history of our previous emails. Is there a solution to this?

View comment · Posted Aug 31, 2023 · Customer Service KP

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