Katie Sullivan

1. Community
2. Zendesk Suite Q&A
3. How to edit drop-down field design?

If you're just looking to increase the height of the dropdowns on the submit a request page, you can add the following to the style.css in the standard Copenhagen theme: .nesty-panel {  max-height:...

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• Katie Sullivan
• Created June 21, 2023 21:06
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Here's a simpler way to enforce that users upload an attachment before submitting a request. These changes should be added to the script.js.  1. Disable the submit button on the form you wish to en...

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• Katie Sullivan
• Edited May 25, 2023 00:10
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notify Side conversation recipient through Automations

Please let me know if anyone has found a workaround for this, or if this is a planned Zendesk feature. We want to be able to automate followups on side conversations

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• Katie Sullivan
• Created August 19, 2022 21:42
• 0 votes