Tom Dawson
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Last activity
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Activity overview
Latest activity by Tom Dawson-
Tom Dawson created a post,
I need to be able to Edit Subject and Descripton on a custom form but the fields are locked.
I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking users. I also need to be able to add another email button with this form as the...
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Tom Dawson commented,
Thanks so much Jacob, Please close this ticket.
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Tom Dawson commented,
Great, how do I change the time period on demand? Really appreciate you, Jacob.
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Tom Dawson commented,
Also how do I get the time to display in hours?
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Tom Dawson commented,
So I figured that part out and this is what it looks like: How do I do the brand a brand b thing?
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Tom Dawson commented,
This is exactly it. Where do I find the first metric, Sum(ticket handling time (hrs))
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Tom Dawson created a post,
Need Report for hour by brand per month/week?
Does anyone have the exact steps to take to compile a report that gives you all agents time spent on all tickets by brand fir the month/week. Using THE TIME AP. All the data is in there but how d...