Recent searches
No recent searches

Russell Da Silva
Joined Oct 22, 2021
·
Last activity Aug 01, 2022
Following
0
Followers
0
Total activity
6
Votes
0
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Russell Da Silva
Russell Da Silva commented,
Hi
I am trying to figure out what the difference is between INBOUND CALLS and REGULAR INBOUND CALLS.
Statistically, I get quite different results. Any advice would be appreciated. The definitions I found are unclear to me. Thank you!!!
View comment · Posted Aug 01, 2022 · Russell Da Silva
0
Followers
0
Votes
0
Comments
Russell Da Silva commented,
Thank you so much Dane Adriano
View comment · Posted Feb 03, 2022 · Russell Da Silva
0
Followers
0
Votes
0
Comments
Russell Da Silva created a post,
Hi
I am trying to figure out how to work some trigger functionality by brand...so here goes:
Problem :
- We have 2 BRANDS
- A user visits our Help Center in Brand A and this logs a ticket in Support as Brand A
- When a user however goes to Brand B in chat the ticket is still logged under Brand A (brand A being our default brand).
What I have done:
I have tagged the Brand B ticket in Chat
I have set up a trigger in Support to try and change the Brand (and some forms I have) to Brand B
I hope this makes sense and would be grateful for any help.
Thank you!
Posted Feb 02, 2022 · Russell Da Silva
0
Followers
4
Votes
3
Comments