Lee Ryall

Instead of Satisfaction Feedback, would Satisfaction Reason help you better? I've been digging a bit on my end and it doesn't seem to allow you to display the free text feedback from the customer, but will show you which of the feedback options they chose. Since there's only a follow up question for bad ratings, all good ratings will just say "No reason provided".

Mods, please redact this if this is not allowed, but I was able to implement SimpleSAT recently as a temporary solution to this until there are more comprehensive tools natively available in ZD. Easy to implement and was also very inexpensive.