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Edwards, Taylor
Joined Nov 11, 2021
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Last activity Jan 05, 2022
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Edwards, Taylor commented,
Gotcha.
The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent. It lists a 1 for those still active, and a 0 for those who are no longer with the company. Of course that doesn't get me all the way to where I want to go, so I've got to filter out agents that have a license in our instance that are in a different section of the company.
Hopefully they fix the Agent formula soon.
View comment · Edited Jan 05, 2022 · Edwards, Taylor
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Edwards, Taylor commented,
CJ,
What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section. And then filter that on Assignee Role = Agent.
View comment · Posted Jan 04, 2022 · Edwards, Taylor
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Edwards, Taylor commented,
Could you please update this article with the following metrics:
Number of New Tickets
- This month vs. last month (MTD vs. LMTD)
- This month vs. same month last year (MTD vs. LYMTD)
Number of Solved Tickets
- This month vs. last month (MTD vs. LMTD)
- This month vs. same month last year (MTD vs. LYMTD)
Created Tickets vs. Solved Tickets variance on:
- all the normal date ranges: a single date, last week, last month, etc.
View comment · Posted Nov 11, 2021 · Edwards, Taylor
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