Edwards, Taylor
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Recent activity by Edwards, Taylor-
Gotcha. The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent. It lists a 1 for those still active, and a 0 for those who are no longer with ...
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CJ, What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section. And then filter that on Assignee Role = Agent.
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Could you please update this article with the following metrics: Number of New Tickets This month vs. last month (MTD vs. LMTD) This month vs. same month last year (MTD vs. LYMTD) Number of Solve...