Recent searches
No recent searches
Karina C (Persona)
Joined Oct 13, 2022
·
Last activity Jul 06, 2023
Following
0
Followers
0
Total activity
14
Votes
8
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Karina C (Persona)
Karina C (Persona) commented,
Was there a resolve on this? We are running into same. We would like the customer to fill out form like previous chat product and move them immediately to form to connect them with an agent.
View comment · Posted May 24, 2023 · Karina C (Persona)
0
Followers
1
Vote
0
Comments
Karina C (Persona) commented,
I agree with Joshua. I have upvoted your comment. I think this feature would help to keep eye on our agents. If we cannot see their macros until they are sent to a customer, that is an issue.
View comment · Posted Mar 28, 2023 · Karina C (Persona)
0
Followers
0
Votes
0
Comments
Karina C (Persona) commented,
I agree Maddie F. I am not sure how this isn't an admin feature already. Sure we can find out after the fact in ticket reviews but it would be highly beneficial to be able to review agent macros with them.
View comment · Posted Nov 28, 2022 · Karina C (Persona)
0
Followers
0
Votes
0
Comments
Karina C (Persona) commented,
Hey Zendesk. Knock knock. Any comments or updates?
I second third and fourth the request for this feature.
View comment · Posted Oct 13, 2022 · Karina C (Persona)
0
Followers
3
Votes
0
Comments