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Kyle Pease's Avatar

Kyle Pease

Joined Sep 26, 2022

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Last activity Nov 14, 2024

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ACTIVITY OVERVIEW

Latest activity by Kyle Pease

Kyle Pease commented,

CommentTicket automation and collaboration

I'm not able to check this box, its greyed out.

View comment · Posted Nov 14, 2024 · Kyle Pease

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Kyle Pease commented,

CommentAccount settings of the ticketing system

still waiting for this

View comment · Posted Oct 04, 2023 · Kyle Pease

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Kyle Pease commented,

CommentGeneral questions about email and email template

Any chance we could use the "From" email in zendesk instead, as the requester by default?

Using the Reply-To has been causing us issues for years with our netsuite back end unfortunately.

View comment · Posted Jun 22, 2023 · Kyle Pease

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Kyle Pease commented,

Community comment Feedback - Ticketing system (Support)

@... Anton de Young @... Heather Rommel  Can we make this happen? It is a critical feature for any companies handling automated emails in major platforms such as Netsuite.

Here's a sample of what we have inbound:

From: "Customer Name (Customer Primary Email)" <system@sent-via.netsuite.com>
 
We'd like to replace the default Reply-to as requester with (Customer Primary Email) as the requester in the ticket. Right now we are doing this manually and it is a waste of time, we need to automate it.
 
In the meantime, has anyone found a workaround? I'm looking to add the target email address into the email template body and then make a trigger to update the requester based on that body text.

View comment · Posted Sep 26, 2022 · Kyle Pease

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