Nadav Shamgar
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Last activity
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Activity overview
Latest activity by Nadav Shamgar-
Nadav Shamgar commented,
Thank you for the answer, Dave.The issue with conditional fields is that we would need a different field per folder.This means that if the About field for example has 10 topics, this means 10 custo...
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Nadav Shamgar commented,
Thank you @...,this will indeed solve the visual part of the issue. However, if I want to create triggers based on the folder name, is there an easy method of doing so?For example, if topic is Bill...
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Nadav Shamgar commented,
Hi, Is there an easy way of displaying the "folder" name of a dropdown field in the agent workspace?For example, if the About field has the following options: Billing::Payment Billing::Other Subsc...
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Nadav Shamgar commented,
Hi ModeratorWes - great work, I love it! A small question: How can I make the closing of the banner persistent for that session? If the user clicked on the "X" of the banner, I don't want it to pop...
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Nadav Shamgar commented,
Dave, The main issue I think with the "Assign" button, is that it shows up also under the agent that is currently assigned.This means it would usually show up under most of the comments in the tick...
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Nadav Shamgar commented,
Thank you!
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Nadav Shamgar created a post,
How to check how much time is left in the SLA counter when ticket is Pending?
AnsweredHi, Is there a simple way to find out how much time is left on the SLA counter when a ticket is in a Pending status? We have tickets that are in Pending status, and we have updated our SLA policies...