Torsten Serfling
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Total activity58
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Last activity
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Votes33
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Activity overview
Latest activity by Torsten Serfling-
Torsten Serfling created a post,
Reopen tickets on agent responses, if the agent is requester
We are an IT company and use Zendesk to provide Support for our products to our customers. All members of our company are agents (at least light agents) in Zendesk. But we also use Zendesk (same in...
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Torsten Serfling commented,
+1 Next to the ticket form also the ticket fields (system and custom fields) should be inherited to the ticket created by a side conversion or child ticket creation.
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Torsten Serfling commented,
Bookmarks are a required feature.We create monthly reports for several product families. For that we use the bookmarks to preset a time filter, ticket form or group. Without Bookmarks, the new Dash...
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Torsten Serfling commented,
So far we do not use the new builder, because there are still functional gaps relevant for us (e.g. scheduling and exporting reports). We have lots of dashboards, each for any product family we sup...
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Torsten Serfling created a post,
Path in following list
Feature Request Summary: Under https://<helpcenter>/hc/<lang>/subscriptions it is possible to see, which articles, sections, posts and so on, you are following. It would be helpful to have more i...
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Torsten Serfling commented,
If you copy text with Markdown commands from a plain text editor, the content is automatically formatted as soon as you paste it. If you don't want the content to be automatically formatted, use C...
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Torsten Serfling created a post,
Tables in content blocks
Requirement: We have content, which should be provided with several articles in Guide. Basically content blocks are the right choice here. Our content is not limited to text only. It also contains ...
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Torsten Serfling created a post,
Configurable combination of attributes in a time filter
Requirement: The following requirement is only one example of a limitation we run into it! Within a monthly report we want the daily count of created and solved tickets in one diagram (report). Bas...
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Torsten Serfling commented,
We are also interested in the current status of this requirement. Use Case: Our company is a merger of several former companies. Therefore we do support for different product families. For each of...
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Torsten Serfling created a post,
Link to Follow-Up ticket on Closed ticket
If you have a follow-up ticket, there is a link in the request page in Guide to the original ticket. In the other direction these information is missed. If a customer found a closed ticket to an is...