
Malcolm Walker
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Total activity10
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Last activity
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Activity overview
Latest activity by Malcolm Walker-
Malcolm Walker commented,
I have been able to successfully use the Help Center API to export posts and comments, but I am not able to download user-loaded images this way. My requests are getting filtered by Cloudflare. Is ...
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Malcolm Walker commented,
For our help center, we have some articles that have attachments. The people who edit the content of those articles are Light Agents and this is fine; however, those agents are not able to update ...
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Malcolm Walker commented,
In this scenario, the people who are Light Agents are not acting as Light Agents, they are acting as End Users. They're making a request for themselves, not for someone else. So, they should be e...
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Malcolm Walker commented,
This functionality will also support future plans, where specific brands are internal-only (Internal IT helpdesk, for example) - those dashboards would never be Public outside the company, and woul...