Malcolm Walker

1. Guide
2. ...
3. How to manage the help center
4. How can I export my help center content?

I have been able to successfully use the Help Center API to export posts and comments, but I am not able to download user-loaded images this way. My requests are getting filtered by Cloudflare. Is ...

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• Malcolm Walker
• Created April 20, 2023 20:47
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Agents with Editor Permissions should be able to see Article Settings

For our help center, we have some articles that have attachments.  The people who edit the content of those articles are Light Agents and this is fine; however, those agents are not able to update ...

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• Malcolm Walker
• Created March 30, 2022 22:17
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Light Agents comments to their own tickets via Help Center should be visible in Help Center

In this scenario, the people who are Light Agents are not acting as Light Agents, they are acting as End Users.  They're making a request for themselves, not for someone else.  So, they should be e...

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• Malcolm Walker
• Created March 02, 2022 15:36
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. "Allow" instead of "Invite": Share Dashboard without sending invitation eMails

This functionality will also support future plans, where specific brands are internal-only (Internal IT helpdesk, for example) - those dashboards would never be Public outside the company, and woul...

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• Malcolm Walker
• Created February 28, 2022 21:32
• 0 votes