Amandine

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Hi!Some questions…- How is it possible to display the Instagram username instead of the name? It makes it difficult to retrieve the actual user page on instagram.- Why mentions do not come up, as i...

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• Amandine
• Created September 01, 2021 09:14
• 5 votes

1. Messagerie
2. ...
3. Messagerie sociale
4. Activation et utilisation d’Instagram Direct

Pourquoi les mentions ne remontent-elles pas, comme ce que nous pouvons avoir dans Instagram ou Facebook Business ? Ou comment faire pour les afficher ?

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• Amandine
• Created August 31, 2021 08:59
• 2 votes

1. Messagerie
2. ...
3. Messagerie sociale
4. Activation et utilisation d’Instagram Direct

Nous ne trouvons pas comment afficher/récupérer le nom d'utilisateur/profil instagram du contact, nous ne récupérons que le nom du compte, ce qui nous empêche de retrouver facilement la page instag...

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• Amandine
• Created August 31, 2021 07:46
• 1 vote

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding Facebook Messenger channels to the Zendesk Agent Workspace

Hi guys,I have some concerns about Zendesk "solved" and Facebook "done" statuses.I would like that both act the same: a Zensek ticket marked as "solved" would change the Facebook status to "done" a...

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• Amandine
• Created August 30, 2021 14:16
• 0 votes