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Brooke Tuck

Joined Feb 11, 2025

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Last activity Feb 11, 2025

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Latest activity by Brooke Tuck

Brooke Tuck commented,

Community comment Feedback - Ticketing system (Support)

I agree with this post. While I like the look of the new layout, my workflow is impacted by the lack of detailed updates, like the old homepage used to include. These updates made it easier to respond to urgent cases as soon as you saw that a client or internal team updated the ticket by providing a short preview as well as ticket information. With this new feature, you can't even point your cursor over the update for a preview of what the update was. You have to click into it to explore and see more information, which slows down the workflow and is not an efficient use of time. 

View comment · Posted Feb 11, 2025 · Brooke Tuck

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