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Sylvia King
Joined Mar 03, 2022
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Last activity Apr 28, 2022
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Latest activity by Sylvia King
Sylvia King commented,
Commenting here to add that the Fall-back limitations for ticket updates by a user in an hour rule has consistently been a pain for our company. As we grow, we have customers and suppliers that will often send over 40 emails in the span of an hour (Fedex.com notifications, for example). We spend many man-hours recovering these suspended tickets and it often results in delayed information, which impacts our customers' experience. I really hope there is a fix in the pipeline that allows us to "whitelist" certain domains that can be excluded from this email loop rule.
View comment · Posted Mar 23, 2022 · Sylvia King
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