
Jamie Davis
-
Total activity17
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions9
Activity overview
Latest activity by Jamie Davis-
Jamie Davis commented,
Upvote for this - need to be able to nest groups!
-
Jamie Davis created a post,
"Go online" pop up window
AnsweredCan the "Go Online" pop up window be moved to the center of the Zendesk screen? The problem is, if I click on the 4 squares to navigate to the Help Center (as an example), sometimes the "Go online"...
-
Jamie Davis created a post,
Timers for Chat SLA
Feature Request Summary: Zendesk Chat should have a SLA timer. Description/Use Cases: Agents work multiple conversations at a time so it's hard to keep up with response times. Sometimes agents...
-
Jamie Davis created a post,
Timers for Chat SLA
PlannedI am looking for a way to notify my agents of the 2.5 minute mark of their 3 minute SLA for Chat responses. This could be a message, a sound, anything. Any help is appreciated!