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Jamie Davis

  • Total activity
    17
  • Last activity
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  • Votes
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Activity overview

Latest activity by Jamie Davis
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    Jamie Davis commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Creating Subgroups to Manage Departments

    Upvote for this - need to be able to nest groups!  

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    • Jamie Davis
    • Created
    • 2 votes
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    Jamie Davis created a post,

    "Go online" pop up window

    Answered
    1. Community
    2. Feedback - Chat and Messaging (Chat)

    Can the "Go Online" pop up window be moved to the center of the Zendesk screen? The problem is, if I click on the 4 squares to navigate to the Help Center (as an example), sometimes the "Go online"...

    • Jamie Davis
    • Edited
    • 2 followers
    • 1 comment
    • 0 votes
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    Jamie Davis created a post,

    Timers for Chat SLA

    1. Community
    2. Feedback - Chat and Messaging (Chat)

    Feature Request Summary:  Zendesk Chat should have a SLA timer.  Description/Use Cases:  Agents work multiple conversations at a time so it's hard to keep up with response times. Sometimes agents...

    • Jamie Davis
    • Created
    • 9 followers
    • 2 comments
    • 3 votes
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    Jamie Davis created a post,

    Timers for Chat SLA

    Planned
    1. Community
    2. Zendesk Suite Q&A

    I am looking for a way to notify my agents of the 2.5 minute mark of their 3 minute SLA for Chat responses. This could be a message, a sound, anything. Any help is appreciated!

    • Jamie Davis
    • Created
    • 5 followers
    • 3 comments
    • 2 votes