Michelle Z.

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

Shiyu Zhu, you quoted a few months at the beginning of September for an anticipated release. Please share an updated timeline of when we can expect this to become available. Thank you!

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• Michelle Z.
• Created December 01, 2022 18:28
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Preventing agents from stealing tickets from each other

If they are moving the tickets from one agent's queue back to unassigned in order to then assign the ticket to themselves, unchecking the following ticket setting should help prevent it! Hope that ...

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• Michelle Z.
• Created June 30, 2022 15:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk needs to being back phone or email support

We use this site to get quick info when we run into issues. It helps us know more immediately if it's a local network issue versus an issue on ZD's end.  The last support ticket I submitted was on ...

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• Michelle Z.
• Created June 29, 2022 17:52
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reflecting the "Click" and "Resolved" Metrics in the Messaging Channel of the Suggested Articles Dashboard

Daniel Aron End of Q2 is right around the corner, how is this tracking? 

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• Michelle Z.
• Created June 14, 2022 13:42
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Zendesk Guide - Answerbot Explore

Finally found the answer I was looking for, this is planned for Q2 22'. Posting here to help save anyone else time that might land here looking for the same answer :) https://support.zendesk.com/hc...

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• Michelle Z.
• Created April 05, 2022 16:32
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Zendesk Guide - Answerbot Explore

Is there a timeline for this? Shai Sy Dimayuga  

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• Michelle Z.
• Edited March 28, 2022 15:56
• 1 vote